What does an NDIS support coordinator do, and do you need one?
The three levels of support coordination, what a coordinator does (and doesn't do), and how to find a good one.
On this page
Short answer: A support coordinator helps you understand and use your NDIS plan — finding and connecting with providers, setting up service agreements, solving problems, and building your ability to manage things yourself over time. It's funded from the Capacity Building part of your plan, only if the NDIA includes it. There are three levels, with 2026-27 price limits from $80.06 to $190.54 an hour.
Key points
- Support coordination must be funded in your plan.
- There are three levels, depending on how complex your situation is.
- You choose your coordinator and can change at any time.
- A coordinator is different from a plan manager.
What a support coordinator does
A good support coordinator will:
- help you understand what's in your plan and how your budgets work
- find providers who fit your needs, location and preferences
- help you set up service agreements and bookings
- coordinate between providers, health services, schools and housing
- help you prepare for reassessments and gather evidence
- help you respond to a crisis or a change in circumstances
- build your skills and confidence to do more of this yourself
What they don't do
- They don't pay your invoices — that's a plan manager.
- They don't make decisions for you — you're in charge of your plan.
- They don't approve funding — only the NDIA can change your plan.
The three levels and their price limits (2026-27)
| Level | What it's for | Price limit (per hour) |
|---|---|---|
| Level 1: Support connection | Building your ability to connect with supports and the community | $80.06 |
| Level 2: Coordination of supports | Helping you organise a mix of supports and build your capacity to manage them | $100.14 |
| Level 3: Specialist support coordination | Higher-level help for complex situations, such as health, housing or justice issues | $190.54 |
There's also the psychosocial recovery coach (price limit $110.44 an hour), for people with psychosocial disability. A recovery coach works with you on recovery goals and coordinating supports, often drawing on lived experience.
Price limits apply if your funding is NDIA-managed or plan-managed. See NDIS price limits 2026-27.
Do I need one?
Support coordination can help if:
- you're new to the NDIS and don't know where to start
- you need several different supports that have to work together
- you're going through a big change — leaving hospital, moving home, leaving school
- you've had trouble finding providers or using your funding
- you don't have family or friends who can help you manage your plan
If you only need one or two supports and feel confident booking them, you may not need it. Your local area coordinator can also help with some of this.
How to get it in your plan
Ask at your planning meeting or reassessment. Explain why you need help to use your plan, and bring evidence — for example, a report describing your complex needs or what happened when you tried to arrange supports yourself. If it isn't included and you think it should be, you can ask for a review.
How to choose a good support coordinator
Ask:
- How many participants do you work with, and how quickly do you respond?
- Do you have experience with my disability, culture or situation?
- Are you independent from the providers you'll recommend? If not, how do you manage conflicts of interest?
- How will you help me build my own skills?
- How do you bill — and how many hours do you expect to use each month?
Independence matters. If a coordinator's organisation also delivers other supports, it should tell you and give you genuine choice of other providers.
What's changing
From July 2028, the government plans a new commissioned support coordination and connection function, which may change how support coordination is delivered. Until then, the current levels apply. Mandatory registration for support coordinators has been paused, so they can be registered or unregistered.
Find a support coordinator
Search support coordinators on Choosable, or use Get Matched and we'll send your request to up to three who fit.
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This article is general information, not advice about your situation. Choosable is an independent directory and is not part of the NDIA. Always check current rules on ndis.gov.au (opens in a new tab).
